Professional
Frequently Asked Questions
We remain true to the same principles on which our company was founded over a hundred years ago: providing superior service to our clients, putting safety first, creating opportunities for our people!
Shutters, Blinds & Shades – FAQ
What’s the difference between shutters, blinds, and shades?
Shutters are solid frames with louvers, offering durability and timeless style. Blinds use horizontal or vertical slats for adjustable light control. Shades are made from fabric that rolls, folds, or stacks, creating a softer look.
Which window treatment is best for energy efficiency?
Shutters and cellular (honeycomb) shades provide the highest insulation, reducing heating and cooling costs.
Do you offer cordless options?
Yes. Cordless lift systems are available for blinds and shades, offering a clean look and enhanced safety for children and pets.
Can I motorize my blinds or shades?
Absolutely. Many products can be upgraded with motorization for tilt, lift, or both. Motorized systems can integrate with smart-home controls like Alexa, Google Home, and Apple HomeKit.
Do shutters come in both wood and faux wood?
Yes. Wood shutters offer rich elegance, while faux wood (poly or composite) shutters are moisture-resistant and ideal for kitchens and bathrooms.
Are your products safe for children and pets?
Yes. We follow U.S. CPSC safety guidelines by offering cordless and motorized solutions, eliminating dangling cords.
Can you make treatments for specialty windows?
Yes. We provide custom solutions for arches, bay windows, angled, circle, sliding doors, and French doors.
How do I choose between inside and outside mount?
Inside Mount: Fits within the window frame for a sleek look (requires sufficient depth).
Outside Mount: Covers the frame for light blocking and when depth is limited.
Can I see fabric or slat samples before ordering?
Yes. Free swatches and material samples are available to help you choose the perfect style and finish.
How long does it take to receive my order?
Blinds & Shades: 3–6 weeks depending on customization.
Shutters: 6–8 weeks as they are made to order.
Do you provide installation?
Yes. We offer professional measurement and installation services to ensure a perfect fit.
What warranty is included?
Most products come with a Limited Lifetime Warranty covering materials and workmanship. Motorized components typically have a 3–5 year warranty.
How do I clean shutters, blinds, and shades?
Shutters & Blinds: Dust with microfiber or wipe with a damp cloth (faux wood is safe for mild cleaners).
Shades: Light vacuuming or spot cleaning depending on fabric type.
Can I order multiple blinds on one headrail?
Yes. 2-on-1 and 3-on-1 headrail systems allow multiple blinds to be mounted together for wide windows.
Do you offer blackout options?
Yes. Blackout shades and lined drapery options are available for bedrooms, nurseries, and media rooms.
What’s the difference between wood and faux wood blinds?
Wood Blinds: Lightweight, elegant, available in natural stains.
Faux Wood Blinds: More affordable, moisture-resistant, and great for humid areas.
Can motorized blinds run on batteries?
Yes. Many systems are available in rechargeable battery or plug-in power options, depending on your preference.
Do shutters add value to my home?
Yes. Plantation shutters are considered a permanent fixture and often increase resale value.
What payment and financing options are available?
Most dealers accept major credit cards and offer financing plans for larger projects. Deposits are typically required at the time of order.
What if my product arrives damaged or doesn’t fit?
We provide a measurement guarantee and replacement policy. If something arrives damaged or incorrect, it will be remade at no cost.
Dealer & Trade Partner FAQ
How can I become an authorized dealer?
Submit a dealer application through our sales department. We’ll review your business background, territory, and product alignment before approval.
What training do you provide for dealers?
We offer product knowledge sessions, installation training, and sales support workshops (both in-person and virtual). Dealer portals also include marketing and technical guides.
Do you provide dealer pricing or volume discounts?
Yes. Authorized dealers receive wholesale pricing and may qualify for tiered discounts based on monthly/quarterly sales volume.
Are marketing materials available for my showroom?
Yes. We provide sample books, fabric swatches, display blinds, brochures, catalogs, and digital assets. Co-branded marketing support is also available.
Do you offer lead generation or customer referrals?
Yes. Dealers are listed in our ‘Find a Dealer’ locator and may receive leads from our website and advertising campaigns.
How fast is dealer order processing?
Standard blinds/shades: 2–4 weeks. Shutters: 6–8 weeks. Rush options may be available depending on product type.
Do you provide dealer warranties?
Yes. All products carry a Limited Lifetime Warranty. Dealers are trained to handle first-level service, and our support team assists with replacements or repairs.
Can dealers order product samples?
Yes. Swatch kits, color decks, and sample blinds are available at dealer pricing or free with volume orders.
How do dealers place and track orders?
Dealers have access to an online dealer portal where they can place orders, track production status, and download invoices & technical documents.
What customer support is expected from dealers?
Dealers should provide professional measuring & installation services, first-level warranty assistance, and local customer service contact.
Do you offer exclusive territories?
In some cases, yes. Premium dealers may qualify for territory exclusivity depending on sales volume and location.
Are financing or promotional programs available to help close sales?
Yes. Dealers may participate in seasonal promotions, rebates, and financing offers provided by the company.
Can dealers integrate motorized blinds with smart home systems?
Yes. We offer motorized solutions compatible with Alexa, Google, Apple HomeKit, Lutron, and Crestron. Technical training is provided.
What dealer support resources are available?
Dealers get access to marketing materials, technical documents, and sales training modules.
Who do I contact for dealer support?
We have a dedicated dealer service team available via phone, email, and the dealer portal for order status, warranty claims, and technical help.
